Search Results - person:"Mennens, Kars"

I care that you don't share : confidentiality in student-robot interactions*

Mennens, Kars; Becker, Marc; Briker, Roman; Mahr, Dominik; … - In: Journal of service research 28 (2025) 1, pp. 57-77

Persistent link: https://www.econbiz.de/10015375971

A collaborative approach to manage continuous service innovation

Schiefer, Tom; Mahr, Dominik; Fenema, Paul C. van; … - In: Technovation : an international journal of technical … 134 (2024), pp. 1-15

Persistent link: https://www.econbiz.de/10014552140

Interorganizational learning : a conceptualization of public-private learning communities

Schipper, Tijmen M.; Mennens, Kars; Preenen, Paul; Vos, … - In: Human resource development review 22 (2023) 4, pp. 494-523

Persistent link: https://www.econbiz.de/10014632393

The service triad : an empirical study of service robots, customers and frontline employees

Odekerken-Schröder, Gaby; Mennens, Kars; Steins, Mark; … - In: Journal of service management 33 (2022) 2, pp. 246-292

Persistent link: https://www.econbiz.de/10012880726

Exploring SME's behavioural changes resulting from innovation policy : the effect of receiving a subsidy on intrapreneurship

Mennens, Kars; Letterie, Wilko A.; Van Gils, Anita … - In: Entrepreneurship and regional development : an … 34 (2022) 9/10, pp. 935-954

Persistent link: https://www.econbiz.de/10014226216

The service triad : an empirical study of service robots, customers and frontline employees

Odekerken-Schröder, Gaby; Mennens, Kars; Steins, Mark; … - In: Journal of Service Management 33 (2021) 2, pp. 246-292

Purpose: Recent service studies suggest focusing on the service triad consisting of technology-customer-frontline employee (FLE). This study empirically investigates the role of service robots in this service triad, with the aim to understand the augmentation or substitution role of service...

Persistent link: https://www.econbiz.de/10012641049

Exploring antecedents of service innovation excellence in manufacturing SMEs

Mennens, Kars; Van Gils, Anita Elisabeth Jacqueline; … - 2016

Persistent link: https://www.econbiz.de/10011542938

Exploring antecedents of service innovation performance in manufacturing SMEs

Mennens, Kars; Van Gils, Anita Elisabeth Jacqueline; … - In: International small business journal : researching … 36 (2018) 5, pp. 500-520

Persistent link: https://www.econbiz.de/10011901166