Ragunanan, Sharmila; Cant, Michael C.; Wiid, Johannes A. - In: Economic review : journal of economics & business 22 (2024) 1, pp. 29-46
The hotel industry in South Africa is fiercely competitive, with a range of accommodation options from international chains to boutique establishments. Establishing and maintaining customer loyalty is essential for hoteliers to ensure repeat business and stand out in a crowded market. This study...