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  • Search: subject:"Dienstleistungsqualität"
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Year of publication
Subject
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Dienstleistungsqualität 23,424 Service quality 23,247 Kundenzufriedenheit 6,958 Customer satisfaction 6,951 Konsumentenverhalten 5,178 Consumer behaviour 5,175 Beziehungsmarketing 4,677 Relationship marketing 4,666 Qualitätsmanagement 2,908 Quality management 2,847 Wirtschaftsprüfung 2,843 Financial audit 2,837 Krankenhaus 2,348 Hospital 2,333 Gesundheitsversorgung 2,052 Health care 2,046 Gesundheitswesen 1,705 Health care system 1,688 Produktqualität 1,655 Product quality 1,654 Theorie 1,489 Theory 1,456 USA 1,277 United States 1,261 Dienstleistungssektor 1,246 Service industry 1,239 Customer service 1,131 Kundenservice 1,131 Hotellerie 1,061 Hotel industry 1,059 Beschwerdemanagement 1,005 Complaint management 1,005 Deutschland 999 Germany 948 Hochschule 891 Higher education institution 873 service quality 871 Online-Handel 868 Online retailing 867 Patienten 815
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Online availability
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Undetermined 8,594 Free 5,846 CC license 519
Type of publication
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Article 16,804 Book / Working Paper 6,600 Journal 20
Type of publication (narrower categories)
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Article in journal 15,492 Aufsatz in Zeitschrift 15,492 Graue Literatur 1,714 Non-commercial literature 1,714 Working Paper 1,559 Arbeitspapier 1,430 Aufsatz im Buch 1,140 Book section 1,140 Hochschulschrift 522 Thesis 382 Collection of articles of several authors 238 Sammelwerk 238 Conference paper 171 Konferenzbeitrag 171 Case study 155 Fallstudie 155 Aufsatzsammlung 108 Konferenzschrift 97 Conference proceedings 64 Amtsdruckschrift 58 Government document 58 Bibliografie enthalten 57 Bibliography included 57 Collection of articles written by one author 54 Sammlung 54 Reprint 17 Lehrbuch 16 Forschungsbericht 15 Textbook 15 Systematic review 14 Übersichtsarbeit 14 Article 13 Guidebook 13 Ratgeber 13 Handbook 12 Handbuch 12 Research Report 10 Bibliografie 9 Advisory report 8 Gutachten 8
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Language
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English 21,956 German 1,409 French 33 Spanish 11 Italian 10 Russian 10 Swedish 6 Finnish 4 Polish 4 Danish 3 Dutch 3 Hungarian 2 Undetermined 2 Czech 1 Portuguese 1
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Author
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Siciliani, Luigi 88 Hanushek, Eric Alan 64 Straume, Odd Rune 60 Propper, Carol 57 Brekke, Kurt R. 54 Rivkin, Steven G. 53 Han, Heesup 52 Bruhn, Manfred 49 Mattila, Anna S. 44 Prybutok, Victor R. 39 Gravelle, Hugh 37 Prentice, Catherine 32 Shahin, Arash 31 Pathak, Parag A. 30 Rockoff, Jonah E. 28 Staiger, Douglas 28 Kane, Thomas J. 27 Knechel, W. Robert 26 Law, Rob 26 Van Reenen, John 26 Wong, IpKin Anthony 26 McColl-Kennedy, Janet R. 25 Usman, Osly 25 Figlio, David N. 24 Kain, John F. 24 Zhang, Min 24 Edvardsson, Bo 23 Sparks, Beverley 23 Benkenstein, Martin 22 Angrist, Joshua D. 21 Gaynor, Martin 21 Grabowski, David C. 21 Wirtz, Jochen 21 Brasington, David M. 20 Chi, Wuchun 20 Francis, Jere R. 20 Lisic, Ling Lei 20 McMillan, Robert 20 Omer, Thomas C. 20 Pittman, Jeffrey A. 20
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Institution
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National Bureau of Economic Research 206 OECD 43 IGI Global 27 World Bank 20 Hochschulrektorenkonferenz 19 Springer Fachmedien Wiesbaden 19 European Commission / Joint Research Centre 13 World Bank Group 12 European Foundation for the Improvement of Living and Working Conditions 10 Verlag Dr. Kovač 9 Nomos Verlagsgesellschaft 8 Europäische Kommission 6 Taylor and Francis. 6 European Centre for the Development of Vocational Training 5 European Commission / Directorate-General for the Information Society and Media 5 Edward Elgar Publishing 4 European Commission / Directorate-General for Education, Youth, Sport and Culture 4 European Commission / Directorate-General for Health and Food Safety 4 OECD / International Transport Forum 4 Weltbank 4 Österreich / Bundesministerium für Verkehr, Innovation und Technologie 4 Books on Demand GmbH <Norderstedt> 3 Christian-Albrechts-Universität zu Kiel 3 European Organization for Quality Control 3 European Parliament / Directorate-General for Internal Policies of the Union 3 Europäische Kommission / Generaldirektion Bildung und Kultur 3 Excellence-in-Service-Konferenz <6., 2016, Koblenz> 3 National Institute of Economic and Social Research 3 Organisation for Economic Co-operation and Development 3 Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde 3 Shaker Verlag 3 USA / General Accounting Office 3 United States / Congress / House / Committee on the Budget / Task Force on Education and Employment 3 Universität Potsdam 3 Universität Ulm 3 ACA 2 Bad Orber Gespräche <10., 2005, Berlin> 2 Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung 2 Centralʹnyj bank Rossijskoj Federacii 2 Christel DeHaan Tourism and Travel Research Institute <Nottingham> 2
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Published in...
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International journal of hospitality management 475 Journal of retailing and consumer services 336 The service industries journal 317 Journal of business research : JBR 263 The journal of services marketing 256 Total quality management & business excellence : an official journal of the European Society for Organisational Excellence 227 International journal of contemporary hospitality management 224 NBER working paper series 205 Auditing : a journal of practice & theory 192 NBER Working Paper 187 Working paper / National Bureau of Economic Research, Inc. 178 Journal of hospitality marketing & management 164 Tourism management : research, policies, practice 152 Journal of air transport management 139 International journal of quality & reliability management 138 Services marketing quarterly 136 The TQM journal : the international review of organizational improvement 136 International journal of quality and service sciences 130 Journal of travel and tourism marketing 127 International journal of productivity and quality management : IJPQM 125 Service business 119 Journal of service management 115 Health care management review : the journal for health care management research 113 Cogent business & management 110 The accounting review : a publication of the American Accounting Association 105 Discussion paper series / IZA 104 International journal of services and operations management 103 Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education 99 Journal of service research : JSR 99 Total quality management & business excellence 98 Managerial auditing journal 96 Quality management journal : QMJ 96 Economics of education review 86 Journal of health economics 84 Managing service quality : MSQ ; an international journal 83 International journal of services, economics and management 82 Journal of service research 80 International journal of auditing : IJA 78 Management science : journal of the Institute for Operations Research and the Management Sciences 76 Asia Pacific journal of marketing and logistics 72
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Source
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ECONIS (ZBW) 23,245 EconStor 156 OLC EcoSci 16 RePEc 3 USB Cologne (EcoSocSci) 3 ArchiDok 1
Showing 101 - 110 of 23,424
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Does tour quality impact tourist satisfaction? : experiences from Arunachal Pradesh, India
Tagiya, Mudang; Mara, Odang - In: Business analyst journal : BAJ 45 (2024) 1, pp. 24-40
Persistent link: https://www.econbiz.de/10015188092
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The role of Youtube channel characteristics in shaping followers' purchase intentions and behavioural engagement : the serial mediation of satisfaction and channel loyalty
Lombardo, Salvatore M. - In: Italian journal of marketing : ITJM 2024 (2024) 3, pp. 247-265
Persistent link: https://www.econbiz.de/10015188274
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The effect of Bank Clerks' human service quality on customer satisfaction : the mediating role of rapport
Moon, Ji-Hwan; Kim, Bo-kyeong; Yang, Jae-Ho - In: Global business and finance review 29 (2024) 5, pp. 160-175
Purpose: This study aims to investigate the impact of bank clerks' human service quality(HSQ) on customer sat-isfaction (CS), as well as the effect of rapport established between the service provider and the customer on satisfaction. Design/methodology/approach: This study conducted quantitative...
Persistent link: https://www.econbiz.de/10015066508
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Experience-driven well-being : the case of unmanned smart hotels
Sthapit, Erose; Ji, Chunli; Yang, Ping; Prentice, Catherine - In: International journal of contemporary hospitality management 36 (2024) 13, pp. 1-18
Persistent link: https://www.econbiz.de/10015152951
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Evaluating loyalty in South Africa's hotel industry : the effect of service quality and brand equity
Ragunanan, Sharmila; Cant, Michael C.; Wiid, Johannes A. - In: Economic review : journal of economics & business 22 (2024) 1, pp. 29-46
The hotel industry in South Africa is fiercely competitive, with a range of accommodation options from international chains to boutique establishments. Establishing and maintaining customer loyalty is essential for hoteliers to ensure repeat business and stand out in a crowded market. This study...
Persistent link: https://www.econbiz.de/10015154807
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The effects of internal marketing climate on hotel effectiveness and competitive excellence
Way, Sean A.; Chan, Elisa K.; Sturman, Michael C. - In: The Cornell hospitality quarterly 65 (2024) 4, pp. 526-539
Persistent link: https://www.econbiz.de/10015156959
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Understanding Gen Z shoppers' interaction with customer-service robots : a cognitive-affective-normative perspective
Osakwe, Christian Nedu; Říha, David; Elgammal, Islam … - In: International journal of retail and distribution management 52 (2024) 13, pp. 103-120
Persistent link: https://www.econbiz.de/10015162579
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Prescriptive multi-group networks : humanoid service robots' value co-creation and co-destruction potentials in apparel stores
Song, Christina Soyoung - In: Journal of business research : JBR 183 (2024), pp. 1-16
Persistent link: https://www.econbiz.de/10015135899
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Corruption and audit fees : new evidence from EU27 countries
Mottinger, Markus - In: International journal of auditing : IJA 28 (2024) 4, pp. 717-742
Persistent link: https://www.econbiz.de/10015137997
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Signing auditors' experience gap and audit quality
Li, Minghui; Yang, Xin; Zhai, Kerui - In: International review of economics & finance : IREF 95 (2024), pp. 1-24
Persistent link: https://www.econbiz.de/10015143901
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