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  • Search: subject:"Dienstleistungsqualität"
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Year of publication
Subject
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Dienstleistungsqualität 23,409 Service quality 23,232 Kundenzufriedenheit 6,954 Customer satisfaction 6,947 Konsumentenverhalten 5,175 Consumer behaviour 5,172 Beziehungsmarketing 4,674 Relationship marketing 4,663 Qualitätsmanagement 2,906 Quality management 2,845 Wirtschaftsprüfung 2,840 Financial audit 2,834 Krankenhaus 2,348 Hospital 2,333 Gesundheitsversorgung 2,051 Health care 2,045 Gesundheitswesen 1,705 Health care system 1,688 Produktqualität 1,656 Product quality 1,655 Theorie 1,490 Theory 1,457 USA 1,277 United States 1,261 Dienstleistungssektor 1,245 Service industry 1,238 Customer service 1,131 Kundenservice 1,131 Hotellerie 1,061 Hotel industry 1,059 Beschwerdemanagement 1,005 Complaint management 1,005 Deutschland 999 Germany 948 Hochschule 890 Higher education institution 872 service quality 870 Online-Handel 867 Online retailing 866 Patienten 815
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Online availability
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Undetermined 8,591 Free 5,835 CC license 512
Type of publication
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Article 16,791 Book / Working Paper 6,598 Journal 20
Type of publication (narrower categories)
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Article in journal 15,480 Aufsatz in Zeitschrift 15,480 Graue Literatur 1,712 Non-commercial literature 1,712 Working Paper 1,557 Arbeitspapier 1,428 Aufsatz im Buch 1,140 Book section 1,140 Hochschulschrift 522 Thesis 382 Collection of articles of several authors 238 Sammelwerk 238 Conference paper 171 Konferenzbeitrag 171 Case study 155 Fallstudie 155 Aufsatzsammlung 108 Konferenzschrift 97 Conference proceedings 64 Amtsdruckschrift 58 Government document 58 Bibliografie enthalten 57 Bibliography included 57 Collection of articles written by one author 54 Sammlung 54 Reprint 17 Lehrbuch 16 Forschungsbericht 15 Textbook 15 Systematic review 14 Übersichtsarbeit 14 Article 13 Guidebook 13 Ratgeber 13 Handbook 12 Handbuch 12 Research Report 10 Bibliografie 9 Advisory report 8 Gutachten 8
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Language
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English 21,941 German 1,409 French 33 Spanish 11 Italian 10 Russian 10 Swedish 6 Finnish 4 Polish 4 Danish 3 Dutch 3 Hungarian 2 Undetermined 2 Czech 1 Portuguese 1
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Author
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Siciliani, Luigi 88 Hanushek, Eric Alan 64 Straume, Odd Rune 60 Propper, Carol 57 Brekke, Kurt R. 54 Rivkin, Steven G. 53 Han, Heesup 52 Bruhn, Manfred 49 Mattila, Anna S. 44 Prybutok, Victor R. 39 Gravelle, Hugh 37 Prentice, Catherine 32 Shahin, Arash 31 Pathak, Parag A. 30 Rockoff, Jonah E. 28 Staiger, Douglas 28 Kane, Thomas J. 27 Knechel, W. Robert 26 Law, Rob 26 Van Reenen, John 26 Wong, IpKin Anthony 26 McColl-Kennedy, Janet R. 25 Usman, Osly 25 Figlio, David N. 24 Kain, John F. 24 Zhang, Min 24 Edvardsson, Bo 23 Sparks, Beverley 23 Benkenstein, Martin 22 Angrist, Joshua D. 21 Gaynor, Martin 21 Grabowski, David C. 21 Wirtz, Jochen 21 Brasington, David M. 20 Chi, Wuchun 20 Francis, Jere R. 20 Lisic, Ling Lei 20 McMillan, Robert 20 Omer, Thomas C. 20 Pittman, Jeffrey A. 20
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Institution
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National Bureau of Economic Research 206 OECD 43 IGI Global 27 World Bank 20 Hochschulrektorenkonferenz 19 Springer Fachmedien Wiesbaden 19 European Commission / Joint Research Centre 13 World Bank Group 12 European Foundation for the Improvement of Living and Working Conditions 10 Verlag Dr. Kovač 9 Nomos Verlagsgesellschaft 8 Europäische Kommission 6 Taylor and Francis. 6 European Centre for the Development of Vocational Training 5 European Commission / Directorate-General for the Information Society and Media 5 Edward Elgar Publishing 4 European Commission / Directorate-General for Education, Youth, Sport and Culture 4 European Commission / Directorate-General for Health and Food Safety 4 OECD / International Transport Forum 4 Weltbank 4 Österreich / Bundesministerium für Verkehr, Innovation und Technologie 4 Books on Demand GmbH <Norderstedt> 3 Christian-Albrechts-Universität zu Kiel 3 European Organization for Quality Control 3 European Parliament / Directorate-General for Internal Policies of the Union 3 Europäische Kommission / Generaldirektion Bildung und Kultur 3 Excellence-in-Service-Konferenz <6., 2016, Koblenz> 3 National Institute of Economic and Social Research 3 Organisation for Economic Co-operation and Development 3 Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde 3 Shaker Verlag 3 USA / General Accounting Office 3 United States / Congress / House / Committee on the Budget / Task Force on Education and Employment 3 Universität Potsdam 3 Universität Ulm 3 ACA 2 Bad Orber Gespräche <10., 2005, Berlin> 2 Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung 2 Centralʹnyj bank Rossijskoj Federacii 2 Christel DeHaan Tourism and Travel Research Institute <Nottingham> 2
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Published in...
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International journal of hospitality management 474 Journal of retailing and consumer services 336 The service industries journal 317 Journal of business research : JBR 263 The journal of services marketing 256 Total quality management & business excellence : an official journal of the European Society for Organisational Excellence 227 International journal of contemporary hospitality management 224 NBER working paper series 205 Auditing : a journal of practice & theory 192 NBER Working Paper 187 Working paper / National Bureau of Economic Research, Inc. 178 Journal of hospitality marketing & management 164 Tourism management : research, policies, practice 152 Journal of air transport management 139 International journal of quality & reliability management 138 Services marketing quarterly 136 The TQM journal : the international review of organizational improvement 136 International journal of quality and service sciences 130 Journal of travel and tourism marketing 127 International journal of productivity and quality management : IJPQM 125 Service business 119 Journal of service management 115 Health care management review : the journal for health care management research 113 Cogent business & management 110 The accounting review : a publication of the American Accounting Association 105 Discussion paper series / IZA 104 International journal of services and operations management 103 Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education 99 Journal of service research : JSR 99 Total quality management & business excellence 98 Managerial auditing journal 96 Quality management journal : QMJ 96 Economics of education review 86 Journal of health economics 84 Managing service quality : MSQ ; an international journal 83 International journal of services, economics and management 82 Journal of service research 80 International journal of auditing : IJA 78 Management science : journal of the Institute for Operations Research and the Management Sciences 75 Asia Pacific journal of marketing and logistics 72
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Source
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ECONIS (ZBW) 23,230 EconStor 156 OLC EcoSci 16 RePEc 3 USB Cologne (EcoSocSci) 3 ArchiDok 1
Showing 31 - 40 of 23,409
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Robots and labor in nursing homes
Lee, Yong Suk; Iizuka, Toshiaki; Eggleston, Karen - In: Labour economics : an international journal 92 (2025), pp. 1-18
Persistent link: https://www.econbiz.de/10015187113
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Certification bodies' interpretation and application of the ISO 19011 audit process guidelines
Sepeng, Thembekile Debora; Lourens, Ann; Van der Merwe, … - In: International journal of quality & reliability management 42 (2025) 1, pp. 339-355
Persistent link: https://www.econbiz.de/10015202665
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Board members' outside directorships and the demand for audit quality : large sample evidence from private firms
Alexeyeva, Irina - 2025
Persistent link: https://www.econbiz.de/10015359127
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Absenteeism and firm performance : evidence from retail
Alfitian, Jakob - 2025
This study examines the relationship between absenteeism and firm performance using data on 1,387 stores of a retail chain, combined with public health data, covering a 36-month period. Crucially, the relationship between absenteeism and sales is not monotonic. Instead, it exhibits an inverted...
Persistent link: https://www.econbiz.de/10015325366
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An interplay between digital banking services, perceived risks, customers' expectations, and customers' satisfaction
Rakocevic, Sladjana Barjaktarovic; Rakic, Nela; … - 2025
Advancements in technology and emerging digital trends are driving the expectations of bank clients. With the development of new, innovative technologies, the banking sector has started creating new products and services and looking for new channels through which to offer those services in a way...
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The rise of human-machine collaboration : managers' perceptions of leveraging artificial intelligence for enhanced B2B service recovery
Ameen, Nisreen; Pagani, Margherita; Pantano, Eleonora; … - 2025
Persistent link: https://www.econbiz.de/10015359481
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Competition among digital services : evidence from the 2021 meta outage
Rehse, Dominik; Valet, Sebastian - 2025
On October 4, 2021, all services provided by Meta Platforms, Inc. (then Facebook, Inc.) became unavailable unexpectedly for all its worldwide users for a period of about six hours. We use detailed high‐frequency tracking data from smartphones, tablets and desktop computers of thousands of Meta...
Persistent link: https://www.econbiz.de/10015331895
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The many meanings of quality : towards a definition in support of sustainable operations
Martin, Jason; Elg, Mattias; Gremyr, Ida - 2025
Persistent link: https://www.econbiz.de/10015338570
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Digital health at Central Lisbon University Hospital Center : strategic reflections and value proposition
Varela, Maria R. V.; Ferreira, Fernando Alberto Freitas; … - In: International transactions in operational research : a … 32 (2025) 4, pp. 2089-2116
Persistent link: https://www.econbiz.de/10015338328
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Rethinking Teaching Quality
Bazaldua, Diego Luna; Carter, Emma - 2025
Engaging teaching has emerged as a key approach to fostering children's socio-emotional and cognitive skills. This policy note draws on findings of a recent comparative study on the LEGO Foundation's Engage, formerly known as Playful Learning Across the Years (PLAY)1, classroom observation tool,...
Persistent link: https://www.econbiz.de/10015372468
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