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  • Search: subject:"Dienstleistungsqualität"
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Year of publication
Subject
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Dienstleistungsqualität 23,397 Service quality 23,220 Kundenzufriedenheit 6,949 Customer satisfaction 6,942 Konsumentenverhalten 5,172 Consumer behaviour 5,169 Beziehungsmarketing 4,673 Relationship marketing 4,662 Qualitätsmanagement 2,901 Quality management 2,840 Wirtschaftsprüfung 2,839 Financial audit 2,833 Krankenhaus 2,348 Hospital 2,333 Gesundheitsversorgung 2,049 Health care 2,043 Gesundheitswesen 1,704 Health care system 1,687 Produktqualität 1,653 Product quality 1,652 Theorie 1,490 Theory 1,457 USA 1,277 United States 1,261 Dienstleistungssektor 1,244 Service industry 1,237 Customer service 1,131 Kundenservice 1,131 Hotellerie 1,061 Hotel industry 1,059 Beschwerdemanagement 1,005 Complaint management 1,005 Deutschland 998 Germany 947 Hochschule 890 Higher education institution 872 service quality 869 Online-Handel 866 Online retailing 865 Patienten 815
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Online availability
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Undetermined 8,587 Free 5,827 CC license 512
Type of publication
All
Article 16,783 Book / Working Paper 6,596 Journal 18
Type of publication (narrower categories)
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Article in journal 15,472 Aufsatz in Zeitschrift 15,472 Graue Literatur 1,710 Non-commercial literature 1,710 Working Paper 1,555 Arbeitspapier 1,426 Aufsatz im Buch 1,140 Book section 1,140 Hochschulschrift 522 Thesis 382 Collection of articles of several authors 238 Sammelwerk 238 Conference paper 171 Konferenzbeitrag 171 Case study 155 Fallstudie 155 Aufsatzsammlung 108 Konferenzschrift 97 Conference proceedings 64 Amtsdruckschrift 58 Government document 58 Bibliografie enthalten 57 Bibliography included 57 Collection of articles written by one author 54 Sammlung 54 Reprint 17 Lehrbuch 16 Forschungsbericht 15 Textbook 15 Systematic review 14 Übersichtsarbeit 14 Article 13 Guidebook 13 Ratgeber 13 Handbook 12 Handbuch 12 Research Report 10 Bibliografie 9 Advisory report 8 Gutachten 8
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Language
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English 21,930 German 1,408 French 33 Spanish 11 Italian 10 Russian 10 Swedish 6 Finnish 4 Polish 4 Danish 3 Dutch 3 Hungarian 2 Undetermined 2 Czech 1 Portuguese 1
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Author
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Siciliani, Luigi 88 Hanushek, Eric Alan 64 Straume, Odd Rune 60 Propper, Carol 57 Brekke, Kurt R. 54 Rivkin, Steven G. 53 Han, Heesup 52 Bruhn, Manfred 49 Mattila, Anna S. 44 Prybutok, Victor R. 39 Gravelle, Hugh 37 Prentice, Catherine 32 Shahin, Arash 31 Pathak, Parag A. 30 Rockoff, Jonah E. 28 Staiger, Douglas 28 Kane, Thomas J. 27 Knechel, W. Robert 26 Law, Rob 26 Van Reenen, John 26 Wong, IpKin Anthony 26 McColl-Kennedy, Janet R. 25 Usman, Osly 25 Figlio, David N. 24 Kain, John F. 24 Zhang, Min 24 Edvardsson, Bo 23 Sparks, Beverley 23 Benkenstein, Martin 22 Angrist, Joshua D. 21 Gaynor, Martin 21 Grabowski, David C. 21 Wirtz, Jochen 21 Brasington, David M. 20 Chi, Wuchun 20 Francis, Jere R. 20 Lisic, Ling Lei 20 McMillan, Robert 20 Omer, Thomas C. 20 Pittman, Jeffrey A. 20
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Institution
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National Bureau of Economic Research 206 OECD 43 IGI Global 27 World Bank 20 Hochschulrektorenkonferenz 19 Springer Fachmedien Wiesbaden 19 European Commission / Joint Research Centre 13 World Bank Group 12 European Foundation for the Improvement of Living and Working Conditions 10 Verlag Dr. Kovač 9 Nomos Verlagsgesellschaft 8 Europäische Kommission 6 Taylor and Francis. 6 European Centre for the Development of Vocational Training 5 European Commission / Directorate-General for the Information Society and Media 5 Edward Elgar Publishing 4 European Commission / Directorate-General for Education, Youth, Sport and Culture 4 European Commission / Directorate-General for Health and Food Safety 4 OECD / International Transport Forum 4 Weltbank 4 Österreich / Bundesministerium für Verkehr, Innovation und Technologie 4 Books on Demand GmbH <Norderstedt> 3 Christian-Albrechts-Universität zu Kiel 3 European Organization for Quality Control 3 European Parliament / Directorate-General for Internal Policies of the Union 3 Europäische Kommission / Generaldirektion Bildung und Kultur 3 Excellence-in-Service-Konferenz <6., 2016, Koblenz> 3 National Institute of Economic and Social Research 3 Organisation for Economic Co-operation and Development 3 Rijksuniversiteit Gent / Faculteit Economie en Bedrijfskunde 3 Shaker Verlag 3 USA / General Accounting Office 3 United States / Congress / House / Committee on the Budget / Task Force on Education and Employment 3 Universität Potsdam 3 Universität Ulm 3 ACA 2 Bad Orber Gespräche <10., 2005, Berlin> 2 Bund-Länder-Kommission für Bildungsplanung und Forschungsförderung 2 Centralʹnyj bank Rossijskoj Federacii 2 Christel DeHaan Tourism and Travel Research Institute <Nottingham> 2
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Published in...
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International journal of hospitality management 474 Journal of retailing and consumer services 336 The service industries journal 317 Journal of business research : JBR 263 The journal of services marketing 256 Total quality management & business excellence : an official journal of the European Society for Organisational Excellence 227 International journal of contemporary hospitality management 224 NBER working paper series 205 Auditing : a journal of practice & theory 192 NBER Working Paper 187 Working paper / National Bureau of Economic Research, Inc. 178 Journal of hospitality marketing & management 164 Tourism management : research, policies, practice 152 Journal of air transport management 139 International journal of quality & reliability management 138 Services marketing quarterly 136 The TQM journal : the international review of organizational improvement 136 International journal of quality and service sciences 130 Journal of travel and tourism marketing 127 International journal of productivity and quality management : IJPQM 125 Service business 119 Journal of service management 115 Health care management review : the journal for health care management research 113 Cogent business & management 110 The accounting review : a publication of the American Accounting Association 105 Discussion paper series / IZA 103 International journal of services and operations management 103 Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education 99 Journal of service research : JSR 99 Total quality management & business excellence 98 Managerial auditing journal 96 Quality management journal : QMJ 96 Economics of education review 86 Journal of health economics 84 Managing service quality : MSQ ; an international journal 83 International journal of services, economics and management 82 Journal of service research 80 International journal of auditing : IJA 78 Management science : journal of the Institute for Operations Research and the Management Sciences 75 Asia Pacific journal of marketing and logistics 72
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Source
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ECONIS (ZBW) 23,218 EconStor 156 OLC EcoSci 16 RePEc 3 USB Cologne (EcoSocSci) 3 ArchiDok 1
Showing 1 - 10 of 23,397
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Customer experiences with service robots in hotels : a review and research agenda
Rana, Nripendra P.; Begum, Nusaiba; Faisal, Mohd. Nishat; … - In: Journal of hospitality marketing & management 34 (2025) 2, pp. 145-174
Persistent link: https://www.econbiz.de/10015189113
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Cybersecurity practices and supply chain performance : the case of Jordanian banks
Al-Khatib, Saleh Fahed; Ibrahim, Yara Yousef; Alnadi, … - In: Administrative Sciences : open access journal 15 (2025) 1, pp. 1-27
This study explores the impact of cybersecurity practices on supply chain performance in the Jordanian banking sector. A survey was used to obtain data from managers and customers. Data from 40 managers' and 250 digital banking customers' surveys were collected, of which 220 were valid to be...
Persistent link: https://www.econbiz.de/10015192955
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E-service failure and recovery strategy in times of crisis : effect on peer attitudes, expectation and future intention
Foroudi, Pantea; Tabaghdehi, S. Asieh Hosseini; Cillo, … - In: Review of managerial science : RMS 19 (2025) 2, pp. 537-571
Persistent link: https://www.econbiz.de/10015194561
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The rise of person-centered care : effects of single-room nursing home quotas on long-term care
Herr, Annika; Lückemann, Maximilian; Reichert, Arndt R. - 2025
This study examines the implications of the rising person-centered care model on the long-term care market, specifically focusing on the promotion of higher single-room occupancy in nursing homes. We exploit the staggered implementation of a state-level policy that requires nursing homes to meet...
Persistent link: https://www.econbiz.de/10015175369
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Hospital crowding and patient outcomes
Frimmel, Wolfgang; Glaser, Felix; Pruckner, Gerald J. - 2025
Using high-quality administrative data from Upper Austria, we analyze the effect of hospital crowding on patients' short- and medium-term healthcare utilization and labor market outcomes. Focusing on acute inpatient diagnoses, we exploit idiosyncratic variation in daily diagnosis-related...
Persistent link: https://www.econbiz.de/10015176973
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European quality assurance scheme for breast cancer services
European Commission / Joint Research Centre - 2025
The European Commission Initiative on Breast Cancer offers a person-centred quality assurance scheme (the European QA scheme) alongside the European evidence-based guidelines. This initiative aims to support healthcare providers and screening programme organisers, as well as policymakers and...
Persistent link: https://www.econbiz.de/10015323873
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European quality assurance scheme for breast cancer services
European Commission / Joint Research Centre - 2025
The European Commission Initiative on Breast Cancer offers a person-centred quality assurance scheme (the European QA scheme) alongside the European evidence-based guidelines. This initiative aims to support healthcare providers and screening programme organisers, as well as policymakers and...
Persistent link: https://www.econbiz.de/10015323874
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The role of individual dimensions of business relationship quality and business customer value in building loyalty in microfinance
Tegambwage, Amani Gration; Kasoga, Pendo Shukrani - In: Journal of innovation and entrepreneurship : JIE 14 (2025), pp. 1-19
This study examines the efects of individual dimensions of business relationship quality (BRQ), namely trust, respect, and reciprocity, on business customer value (BCV) and customer loyalty (CL) in the microfnance industry. In addition, the study investigates the mediation efects of BCV on the...
Persistent link: https://www.econbiz.de/10015324752
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Audit partner narcissism and audit reports readability : evidence from lead and review audit partners
Rajabalizadeh, Javad; Schadewitz, Hannu - In: Managerial auditing journal 40 (2025) 1, pp. 30-65
Persistent link: https://www.econbiz.de/10015207203
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Using PLS-SEM and XAI for causal-predictive services marketing research
Goktas, Polat; Dirsehan, Taşkın - In: The journal of services marketing 39 (2025) 1, pp. 53-68
Persistent link: https://www.econbiz.de/10015207233
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