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Search: subject:"customer complaints"
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Beschwerdemanagement
1,888
Complaint management
1,888
Service quality
1,014
Dienstleistungsqualität
1,013
Kundenzufriedenheit
929
Customer satisfaction
928
Beziehungsmarketing
892
Relationship marketing
892
Consumer behaviour
876
Konsumentenverhalten
876
Customer service
350
Kundenservice
349
Emotion
191
Service recovery
177
Service failure
170
Viral marketing
156
Virales Marketing
156
Justice
153
Gerechtigkeit
151
Dienstleistungssektor
128
Service industry
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Social Web
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Social web
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service recovery
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service failure
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Online retailing
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Online-Handel
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Theory
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Hotellerie
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Mattila, Anna S.
24
Stauss, Bernd
20
Gelbrich, Katja
18
Grégoire, Yany
18
Roschk, Holger
16
Homburg, Christian
13
Fürst, Andreas
12
Van Vaerenbergh, Yves
11
Jang, Soocheong (Shawn)
10
Sparks, Beverley
10
Vázquez Casielles, Rodolfo
10
Gruber, Thorsten
9
Guchait, Priyanko
9
McColl-Kennedy, Janet R.
9
Seidel, Wolfgang
9
MacQuilken, Lisa
8
Ozuem, Wilson
8
Ro, Heejung
8
Robertson, Nichola
8
Svensson, Göran
8
Tsarenko, Yelena
8
Baker, Thomas L.
7
Balaji, M. S.
7
Brock, Christian
7
Chen, Po-Ju
7
Edvardsson, Bo
7
Hogreve, Jens
7
Huan, Tzung-Cheng (T. C.)
7
Russell-Bennett, Rebekah
7
Tronvoll, Bård
7
Wan, Lisa C.
7
Weber, Karin
7
Baker, Melissa A.
6
Brady, Michael K.
6
Cai, Ruiying
6
Chebat, Jean-Charles
6
Crisafulli, Benedetta
6
De Matos, Celso Augusto
6
Gerstner, Eitan
6
Grewal, Dhruv
6
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European Investment Bank
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European Commission / Directorate-General for Trade
2
Springer Fachmedien Wiesbaden
2
Technische Universität Ilmenau
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Books on Demand GmbH <Norderstedt>
1
Bundesverband der Deutschen Volksbanken und Raiffeisenbanken
1
CAMPUS 02 - Fachhochschule der Wirtschaft / FH-Bachelorstudiengang Marketing & Sales
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <3, 1978, Chicago, Ill.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <5, 1980, Saint Louis, Mo.>
1
Conference on Consumer Satisfaction, Dissatisfaction, and Complaining Behavior <6, 1981, Bloomington, Ind.>
1
Deutsche Gesellschaft für Qualität
1
Deutscher Genossenschafts-Verlag
1
EIB Group
1
Fachkongress "Progress in Tourism Research" <3, 2002, Berlin>
1
Fördergesellschaft Marketing an der Universität Augsburg
1
Home Affairs Committee, House of Commons, session 1981-82
1
Instituto Valenciano de Investigaciones Económicas
1
Katholische Universität Eichstätt-Ingolstadt
1
Marketing Research Symposium <1977, Bloomington, Ind.>
1
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Police Federation of England and Wales
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Technical Assistance Research Programs Institute <Washington, DC>
1
Technische Universität Dresden
1
USA / General Accounting Office
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UVK Verlag
1
United States / Congress / House / Select Committee on Small Business
1
United States / Congress / Senate / Committee on the Judiciary / Subcommittee on Antitrust and Monopoly
1
University of Michigan / Survey Research Center
1
VDMA Verlag GmbH
1
Verlag Dr. Kovač
1
Westfälische Wilhelms-Universität Münster
1
World Bank
1
World Bank / Policy Research Dept / Environment, Infrastructure, and Agriculture Division
1
World Bank Group
1
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Journal of business research : JBR
72
International journal of hospitality management
65
The journal of services marketing
51
Journal of retailing and consumer services
47
The service industries journal
37
Journal of service research : JSR
36
Journal of hospitality marketing & management
33
International journal of contemporary hospitality management
24
Journal of the Academy of Marketing Science
23
Service business
22
Psychology & marketing
19
Journal of service management
17
Journal of service research
17
European journal of marketing : EJM
16
Trade Tales : Decoding Customers' Stories
16
Journal of hospitality & tourism research : JHTR ; the professional journal of the Council on Hotel, Restaurant, and Institutional Education
15
Tourism management : research, policies, practice
15
Managing service quality : MSQ ; an international journal
14
Services marketing quarterly
14
Asia Pacific journal of marketing and logistics
13
International journal of consumer studies
13
Journal of air transport management
13
Journal of retailing
13
Journal of consumer behaviour : an international research review
12
Journal of marketing
12
Journal of travel and tourism marketing
12
Marketing letters : a journal of research in marketing
12
SpringerLink / Bücher
12
Journal of service theory and practice
11
International journal of quality and service sciences
10
Journal of marketing management : MM
10
International journal of production economics
9
Journal of service theory and practice : JSTP
9
Total quality management & business excellence : an official journal of the European Society for Organisational Excellence
9
Business horizons
8
Erfolgreiches Beschwerdemanagement : Wege zu Prozessverbesserungen und Kundenzufriedenheit
8
Ilmenauer Schriften zur Betriebswirtschaftslehre
8
Journal of strategic marketing
8
Marketing intelligence & planning
8
Cogent business & management
7
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ECONIS (ZBW)
1,888
Other ZBW resources
8
RePEc
5
EconStor
2
Showing
1
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1
Analysis of parcel delivery issues at "state parcel company" : an examination of
customer
complaints
and interrelationships
Čižiūnienė, Kristina
;
Šiugždinytė, Augustė
; …
- In:
Logistics
9
(
2025
)
1
,
pp. 1-15
-five
customer
complaints
made between 2021 and 2023 were analyzed. Paniotto's method was used to ensure that the study data …
Persistent link: https://www.econbiz.de/10015337528
Saved in:
2
Predictive quality model for customer defects
Silva, Anabela Costa
;
Machado, José
;
Sampaio, Paulo
- In:
The TQM journal : the international review of …
36
(
2024
)
9
,
pp. 155-174
Persistent link: https://www.econbiz.de/10015417875
Saved in:
3
Scenes from a marriage : bancassurance and litigation with clients in the Italian market
Auricchio, Marta
;
Bracale, Alessandro
;
Imposimato, Sara
; …
-
2023
Persistent link: https://www.econbiz.de/10014371941
Saved in:
4
Prediction and analysis of
customer
complaints
using machine learning techniques
Alarifi, Ghadah
;
Rahman, Mst Farjana
;
Hossain, Md Shamim
- In:
International journal of e-business research : IJEBR ; …
19
(
2023
)
1
,
pp. 1-25
Persistent link: https://www.econbiz.de/10015051113
Saved in:
5
Offensive and harmful advertising : a content analysis of official complaints
Auxtova, Kristina
;
Brennan, Mary
- In:
Journal of nonprofit & public sector marketing
37
(
2025
)
1
,
pp. 31-57
Persistent link: https://www.econbiz.de/10015191891
Saved in:
6
E-service failure and recovery strategy in times of crisis : effect on peer attitudes, expectation and future intention
Foroudi, Pantea
;
Tabaghdehi, S. Asieh Hosseini
;
Cillo, …
- In:
Review of managerial science : RMS
19
(
2025
)
2
,
pp. 537-571
Persistent link: https://www.econbiz.de/10015194561
Saved in:
7
The rise of human-machine collaboration : managers' perceptions of leveraging artificial intelligence for enhanced B2B service recovery
Ameen, Nisreen
;
Pagani, Margherita
;
Pantano, Eleonora
; …
-
2025
Persistent link: https://www.econbiz.de/10015359481
Saved in:
8
Automation to handle
customer
complaints
in banks : current status, clients' satisfaction and challenges
Alam, Md. Mahbubur Rahman
;
Momotaz, Shamsun Nahar
; …
-
2025
Persistent link: https://www.econbiz.de/10015132911
Saved in:
9
Complainer's dilemma
Leo, Greg
;
Pate, Jennifer
- In:
Journal of public economic theory
27
(
2025
)
1
,
pp. 1-18
Persistent link: https://www.econbiz.de/10015334504
Saved in:
10
Compensating service failures : the moderating role of customers' political ideology
Oh, Hyunghwa
;
Chan, Eugene Y.
- In:
Australasian marketing journal : AMJ ; official journal …
33
(
2025
)
2
,
pp. 131-140
Persistent link: https://www.econbiz.de/10015415313
Saved in:
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