Search Results - subject:"parcel locker"

Analysis of parcel delivery issues at "state parcel company" : an examination of customer complaints and interrelationships

Čižiūnienė, Kristina; Šiugždinytė, Augustė; … - In: Logistics 9 (2025) 1, pp. 1-15

Background: The research presented here looks into ongoing problems with the package delivery services of a State parcel company, especially concerning damaged, wrongly delivered, late, and missing packages. These problems greatly affect customer satisfaction, so it is important to understand...

Persistent link: https://www.econbiz.de/10015337528

Designing a sustainable delivery network with parcel locker systems as collection and transfer points

Ozyavas, Pinar; Buijs, Paul; Ursavas, Evrim; Teunter, … - In: Omega : the international journal of management science 131 (2025), pp. 1-11

Persistent link: https://www.econbiz.de/10015406537

Integrating mobile parcel lockers into last-mile delivery networks : an operational design for home delivery, stationary, and mobile parcel lockers

Peppel, Marcel; Spinler, Stefan; Winkenbach, Matthias - In: International journal of physical distribution and … 54 (2024) 4, pp. 418-447

Persistent link: https://www.econbiz.de/10015047575

New neighborhood, old habits? Delivery preferences of residents in new development areas and their assessment of alternative parcel logistics concepts: A case study of Berlin

Gruber, Johannes; Heldt, Benjamin; Seidel, Saskia - In: Journal of Shipping and Trade (JST) 8 (2023) 1, pp. 1-23

Various alternative solutions for sustainable last-mile parcel deliveries have been piloted and partially put into operation in Europe in the past decade. However, these delivery concepts have mainly been considered in inner-city areas. There are a few examples of the application of these...

Persistent link: https://www.econbiz.de/10014557517

New neighborhood, old habits? Delivery preferences of residents in new development areas and their assessment of alternative parcel logistics concepts : a case study of Berlin

Gruber, Johannes; Heldt, Benjamin; Seidel, Saskia - In: Journal of shipping and trade 8 (2023) 1, pp. 1-23

Persistent link: https://www.econbiz.de/10014512332

Consumers' adoption of parcel locker service: protection and technology perspectives

An, Hyun Sang; Park, Arim; Song, Ju Myung; Chung, Christina - In: Cogent Business & Management 9 (2022) 1, pp. 1-19

This study examines consumers' decision to select parcel locker service with regard to privacy concerns and perceptions … consumers' perceived trust in technology-based service (rather than privacy concerns) more strongly evoke parcel locker service … toward the new service-outdoor parcel locker service. This study provides managerial implications for retailers who need to …

Persistent link: https://www.econbiz.de/10014505643

Determinants of customer satisfaction with parcel locker services in last-mile logistics

Lai, Po-Lin; Jang, Hyunmi; Fang, Mingjie; Peng, Ke - In: The Asian Journal of Shipping and Logistics 38 (2022) 1, pp. 25-30

antecedents of customer satisfaction with parcel locker services in last-mile logistics. Data were collected from a survey of 321 … predictor that positively impacts customer satisfaction with parcel locker services, while reliability and security are the …

Persistent link: https://www.econbiz.de/10013411765

Consumers' adoption of parcel locker service : protection and technology perspectives

An, Hyun Sang; Park, Arim; Song, Ju Myung; Chung, Christina - In: Cogent business & management 9 (2022) 1, pp. 1-19

Persistent link: https://www.econbiz.de/10014443908

Determining locations and layouts for parcel lockers to support supply chain viability at the last mile

Kahr, Michael - In: Omega : the international journal of management science 113 (2022), pp. 1-20

Persistent link: https://www.econbiz.de/10013534452

The role of parcel lockers in the last-mile delivery

Braes, Stijn; Zurel, Ozhan - In: Service Challenges, Business Opportunities, and …, (pp. 269-282). 2024

Persistent link: https://www.econbiz.de/10015136114