Search Results - subject:"perceived service quality"

Measuring service quality perceptions of customers in the hotel industry of Pakistan

Malik, Shahab Alam; Akhtar, Farheen; Raziq, Muhammad Mustafa - In: Total quality management & business excellence 31 (2020) 3, pp. 263-278

Persistent link: https://www.econbiz.de/10012256595

Examining patient perceptions of service quality in Turkish hospitals : the SERVPERF model

Akdere, Mesut; Top, Mehmet; Tekingündüz, Sabahattin - In: Total quality management & business excellence 31 (2020) 4, pp. 342-352

Persistent link: https://www.econbiz.de/10012256605

Data envelopment analysis in service quality evaluation: An empirical study

Najafi, Seyesvahid; Saati, Saber; Tavana, Madjid - In: Journal of Industrial Engineering International 11 (2015), pp. 319-330

service quality index (PSQI) as a single measure for evaluating the multiple-item service quality construct based on the … literature has examined the concept of service quality, its dimensions, and measurement methods. We introduce the perceived …

Persistent link: https://www.econbiz.de/10011640856

Data envelopment analysis in service quality evaluation : an empirical study

Najafi, Seyesvahid; Saati, Saber; Tavana, Madjid - In: Journal of industrial engineering international 11 (2015), pp. 319-330

Persistent link: https://www.econbiz.de/10011562614

UnivQual : a holistic scale to assess student perceptions of service quality at universities

Marimon, Frederic; Mas-Machuca, Marta; … - In: Total quality management & business excellence 30 (2019) 2, pp. 184-200

Persistent link: https://www.econbiz.de/10012199738

Emotional exhaustion in offshore call centers : a comparative study

Echchakoui, Said; Baakil, Driss - In: Journal of global marketing 32 (2019) 1, pp. 17-36

Persistent link: https://www.econbiz.de/10012201004

Empirical investigation of antecedents of perceived recovery service quality : evidence from retail banking in United Arab Emirates

Jham, Vimi - In: International journal of financial services management … 9 (2019) 4, pp. 369-385

Persistent link: https://www.econbiz.de/10012147267

Building customer loyalty in intercultural service encounters : the role of service employees' cultural intelligence

Paparoidamis, Nicholas G.; Huong Thi Thanh Tran; … - In: Journal of international marketing 27 (2019) 2, pp. 56-75

Persistent link: https://www.econbiz.de/10012060700

The effects of perceived brand orientation and perceived service quality in the higher education sector

Ghobehei, Mohsen; Sadeghaziri, Faraz; Ebrahimi, Elham; … - In: Eurasian business review 9 (2019) 3, pp. 347-365

Persistent link: https://www.econbiz.de/10012144785

Customer satisfaction of bicycle sharing : studying perceived service quality with SEM model

Zhou, Zhiying; Zhang, Zuopeng - In: International journal of logistics : research and … 22 (2019) 5, pp. 437-448

Persistent link: https://www.econbiz.de/10012203865