Search Results - subject:"perceived service quality"

Impact of product assortment, perceived service quality, website quality, and customer reviews on customer happiness and word of mouth

Shriedeh, Fayez Bassam; Hanaysha, Jalal Rajeh; … - In: Pakistan Journal of Commerce and Social Sciences (PJCSS) 18 (2024) 1, pp. 157-180

, and perceived service quality on customer happiness and word of mouth. The data for this research was gathered from online … website quality, customer reviews and perceived service quality have positive effects on customer happiness and word of mouth …

Persistent link: https://www.econbiz.de/10014527419

Impact of product assortment, perceived service quality, website quality, and customer reviews on customer happiness and word of mouth

Shriedeh, Fayez Bassam; Hanaysha, Jalal Rajeh; … - In: Pakistan journal of commerce and social sciences 18 (2024) 1, pp. 157-180

Persistent link: https://www.econbiz.de/10014525066

"I do not know" : an examination of reactions to virtual agents that fail to answer the user's questions

Söderlund, Magnus - In: The international review of retail, distribution and … 34 (2024) 2, pp. 228-250

Persistent link: https://www.econbiz.de/10014559025

The importance of educational service quality for customer satisfaction and organizational reputation

Ramovš, Marjeta; Milfelner, Borut - In: Naše gospodarstvo / Our Economy 69 (2023) 2, pp. 29-40

between customer satisfaction and three subconstructs of perceived service quality. Also, a significant positive correlation … between organizational reputation and three latent variables of perceived service quality and a positive relationship between …

Persistent link: https://www.econbiz.de/10014520576

Promoting perceived service quality and organisational performance through customer retention strategies : the moderating role of ICT

Lovemore, Chikazhe; Chavunduka, Desderio; Chinofunga, … - In: European journal of management studies : EJMS 28 (2023) 3, pp. 193-211

Persistent link: https://www.econbiz.de/10015095220

The importance of educational service quality for customer satisfaction and organizational reputation

Ramovš, Marjeta; Milfelner, Borut - In: Naše gospodarstvo : NG 69 (2023) 2, pp. 29-40

Persistent link: https://www.econbiz.de/10014310009

What is it like to be idle versus busy for a service machine?

Söderlund, Magnus - In: Psychology & marketing 40 (2023) 6, pp. 1237-1248

Persistent link: https://www.econbiz.de/10014291855

Impact of service quality on youth football participation in China : a moderating role of country-of-origin

Shi, Yuchen; Pyun, Doyoung; Manoli, Argyro Elisavet - In: European Sport management quarterly : ESMQ 25 (2025) 1, pp. 1-23

Persistent link: https://www.econbiz.de/10015189405

Choosing optimal omnichannel coupon redeeming options in multiple channel settings

Vrechopoulos, Adam; Lazaris, Chris; Theodoratos, Stavros - In: Administrative Sciences 12 (2022) 4, pp. 1-17

offline) vs. online-only (online store). Results reveal that while perceived service quality is essential to improve customer …

Persistent link: https://www.econbiz.de/10014333080

Management of service quality of the maritime container terminal in the post-COVID-19 era

Charłampowicz, Jędrzej - In: European research studies 25 (2022) 3, pp. 22-29

Persistent link: https://www.econbiz.de/10013532288