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Exploring relationship between brand equity and customer loyalty on pharmaceutical market

Dlačić, Jasmina; Kežman, Elvedina - In: Economic and business review : EBR 16 (2014) 2, pp. 121-131

Persistent link: https://www.econbiz.de/10011612102

The importance of perceived service value in retail banking services

Pisnik Korda, Aleksandra; Dlačić, Jasmina; Milfelner, … - In: Market : review for marketing theory and practice 28 (2016) 2, pp. 191-212

Persistent link: https://www.econbiz.de/10011709081

The role of market mavens in co-creating tourist experiences and increasing loyalty to service providers

Lončarić, Dina; Prodan, Marina Perišić; Dlačić, … - In: Economic research 32 (2019) 1,3, pp. 2252-2268

Persistent link: https://www.econbiz.de/10012584237

Service recovery satisfaction and commitment in the context of spectator sport industry : study on Croatian football consumers

Kuzmanić, Antonio; Dlačić, Jasmina; Milfelner, Borut - In: Central European business review : CEBR 12 (2023) 2, pp. 61-85

Persistent link: https://www.econbiz.de/10014288390

Measuring service quality in the Croatian hotel industry: a multivariate statistical analysis

Marković, Suzana - In: Naše gospodarstvo : revija za aktualna ekonomska in … 50 (2004) 1/2, pp. 27-35

Persistent link: https://www.econbiz.de/10002130288

How festival experience quality influence visitor satisfaction? : a quantitative approach

Marković, Suzana - In: Naše gospodarstvo : NG 65 (2019) 4, pp. 47-56

The purpose of research presented in this paper is to determine how selected characteristics of a city event affect the satisfaction of visitors. In particular, the aim is to identify factors related to event atmospherics that determine visitor satisfaction in the city destination in continental...

Persistent link: https://www.econbiz.de/10012171164

Students' perceptions about role of faculty and administrative staff in business education service quality assessment

Arslanagić-Kalajdžić, Maja; Kadić-Maglajlić, Selma; … - In: Market : review for marketing theory and practice 26 (2014) 1, pp. 93-108

Persistent link: https://www.econbiz.de/10010487161

The role of the service manager’s perceived career success in frontline employees’ learning processes and service improvement

Jong, Ad de; Schepers, Jeroen J. L.; Lages, Cristiana R.; … - In: Journal of business research : JBR 134 (2021), pp. 601-617

Persistent link: https://www.econbiz.de/10012643924

Dual perspective on the role of xenophobia in service sabotage

Kadić-Maglajlić, Selma; Lages, Cristiana R.; Temerak, … - In: Tourism management : research, policies, practice 101 (2024), pp. 1-15

Persistent link: https://www.econbiz.de/10014457718