Is it any longer necessary to point out that the service sector accounts for the highest share of economic activity in today’s developed economies, irrespective of the indicators used to demonstrate its importance? This dominant position is reflected not only in its quantitative importance but...

The Japanese retail trade generates considerably more jobs than its French counterpart, and it manages these jobs in a very different way. The aim of this paper is to present both an economic explanation of the comparative levels of the retail employment in both countries and a socio-economic...

Professionalization of home helpers is based on the hegemony of the market convention of professionality. Such a hegemony has a jeopardizing effect on the construction of a virtuous circle between employment quality and service quality. We propose an approach in terms of conventions in order to...