This paper reports on research currently being undertaken into change in performance evaluation and control systems. Case study research involving the use of repertory grids, in‐depth interviews and observation has been undertaken to examine the impact of these systems on behaviour and the...

Despite some notable exceptions, the intricacies, dilemmas and impact of manufacturing management researchers’ adoption of different field roles during data collection in collaborating organizations tends to be glossed over in published work. The aim of this paper is to investigate the...

Purpose – This paper is concerned with the role of leadership in community organisations in Thailand. While previous studies of leadership have focused on leadership theories influenced by male‐dominated North American studies, the present paper aims to demonstrate that it is necessary to...

Reports research into how the organisational learning process can be routinised. Three sets of enabling routines and four sets of defensive routines are identified which are core to facilitating and challenging the learning process. A field‐tested prototype methodology is reported which...

Many companies have found that the presumed benefits of organizational change initiatives, such as TQM or team working, have not been forthcoming because managers have failed to support those developments through the simultaneous adaptation of the company’s performance evaluation and control...