Purpose – The purpose of this paper is to emphasise on a balance between quantitative and qualitative measures, and examine the use of Balanced Scorecard to evaluate and estimate the performance of information and communication technologies (ICT) in delivering valuable e‐government services...

The rapid growth of the internet is transforming how we engage and communicate. It also creates new opportunities for fraud and data theft.One way cybercriminals exploit the vulnerabilities of new technologies and potential victims is the use of deceptive emails on a massive scale.In a sample of...