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Selective halo effects arising from improving the interpersonal skills of frontline employees
Dagger, Tracey S.; Danaher, Peter J.; Sweeney, Jillian C.; … - In: Journal of service research : JSR 16 (2013) 4, pp. 488-502
Persistent link: https://www.econbiz.de/10010203520
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Customer effort in value cocreation activities : improving quality of life and behavioral intentions of health care customers
Sweeney, Jillian C.; Danaher, Tracey S.; … - In: Journal of service research : JSR 18 (2015) 3, pp. 318-335
Persistent link: https://www.econbiz.de/10011336505
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Who wants a relationship anyway? : conditions when consumers expect a relationship with their service provider
Danaher, Peter J.; Conroy, Denise M.; McColl-Kennedy, … - In: Journal of service research : JSR 11 (2008/09) 1, pp. 43-62
Persistent link: https://www.econbiz.de/10003750012
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How do you feel today? : managing patient emotions during health care experiences to enhance well-being
McColl-Kennedy, Janet R.; Danaher, Tracey S.; Gallan, … - In: Journal of business research : JBR 79 (2017), pp. 247-259
Persistent link: https://www.econbiz.de/10011745308
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How professional service firms compete in the market: an exploratory study
Amonini, Claudia; McColl-Kennedy, Janet R.; Soutar, … - In: Journal of marketing management : MM 26 (2010) 1/2, pp. 28-55
Persistent link: https://www.econbiz.de/10003979622
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The marketing practices-performance relationship in professional service firms
Sweeney, Jillian C.; Soutar, Geoffrey N.; … - In: Journal of service management 22 (2011) 3, pp. 292-316
Persistent link: https://www.econbiz.de/10009239541
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Health care customer value cocreation practice styles
McColl-Kennedy, Janet R.; Vargo, Stephen L.; Dagger, … - In: Journal of service research : JSR 15 (2012) 4, pp. 370-389
Persistent link: https://www.econbiz.de/10009673031
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Reconceptualizing professional service firm innovation capability : scale development
Hogan, Suellen J.; Soutar, Geoffrey N.; McColl-Kennedy, … - In: Industrial marketing management : the international … 40 (2011) 8, pp. 1264-1273
Persistent link: https://www.econbiz.de/10009410664
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How does a hospital servicescape impact the well-being and satisfaction of both health care customers and professionals?
Sweeney, Jillian C.; Frow, Pennie; Payne, Adrian; … - In: The journal of services marketing 37 (2023) 9, pp. 1120-1131
Persistent link: https://www.econbiz.de/10014473537
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Guest editorial: Health care in service science issue of Australasian Marketing Journal
McColl-Kennedy, Janet R. - In: Australasian marketing journal 22 (2014) 3, pp. 165-167
Persistent link: https://www.econbiz.de/10010427977