The quality management sourcebook : an international guide to materials and resources
Christine Avery and Diane Zabel
| Year of publication: |
1997
|
|---|---|
| Authors: | Avery, Christine |
| Other Persons: | Zabel, Diane (contributor) |
| Publisher: |
London : Routledge |
| Subject: | Qualitätsmanagement | Quality management | Welt | World |
| Description of contents: | Table of Contents [gbv.de] |
| Extent: | Online-Ressource (vii, 327 p) |
|---|---|
| Type of publication: | Book / Working Paper |
| Language: | English |
| Notes: | Includes indexes ""Cover""; ""The Quality Management Sourcebook""; ""Title Page""; ""Copyright Page""; ""Table of Contents""; ""Preface and Acknowledgments""; ""I Introduction: General Sources for Information on Quality Management""; ""1 Internet resources""; ""2 Books""; ""3 Articles""; ""II Applications of TQM""; ""III Focus on Specific Aspects of Quality Management""; ""1 Teams""; ""2 Customers""; ""3 Analytical and statistical tools""; ""4 Corporate culture""; ""5 Leadership""; ""6 Training, human resource issues, and communication""; ""IV Quality in the Future: What Role Does ISO 9000 Play?"" ""1 Books on ISO 9000""""2 Articles on ISO 9000""; ""V Resource Materials""; ""1 Strategies for locating additional information""; ""i Book publishers and distributors""; ""ii Periodicals""; ""iii Databases""; ""iv Useful Library of Congress subject headings""; ""2 Training materials""; ""i Audio-visual and interactive multimedia training resources""; ""ii Software packages""; ""iii Software finding aid""; ""3 Executive development programs""; ""4 Quality management consultants survey""; ""5 TQM associations""; ""6 Malcolm Baldrige National Quality Award""; ""Glossary""; ""Name index"" ""Title index""""Subject index"" Electronic reproduction; Available via World Wide Web |
| ISBN: | 0-203-07119-0 ; 0-415-10831-4 ; 978-0-415-10831-7 |
| Source: | ECONIS - Online Catalogue of the ZBW |
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